Wavekey respects intellectual property rights and expects its users to do the same. We respond to clear notices of alleged copyright infringement under the United States Digital Millennium Copyright Act (DMCA) and equivalent Canadian Notice-and-Notice provisions under the Copyright Act of Canada.
1. How to send a takedown notice
If you believe content on Wavekey infringes your copyright, send a written notice to:
Your notice must include all of the following:
- A physical or electronic signature of the copyright owner or someone authorised to act on their behalf.
- Identification of the copyrighted work claimed to have been infringed (e.g. the original recording, with a link to the authoritative source if possible).
- Identification of the material on Wavekey that is alleged to infringe, with enough specificity for us to locate it. Direct URLs to the sample, pack, or listing are required.
- Your full name, mailing address, email address, and telephone number.
- A statement that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
- A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorised to act on behalf of the owner of the right that is allegedly infringed.
2. What happens after we receive a notice
Once we receive a valid notice, we will: (a) remove or disable access to the disputed content as soon as reasonably practicable, typically within 5 business days; (b) notify the user who uploaded the content of the takedown; and (c) keep a record of the notice for our repeat-infringer policy.
3. Counter-notices
If you are a user whose content was removed and you believe the removal was the result of a mistake or misidentification, you may submit a counter-notice to the same email above. Your counter-notice must include:
- Your physical or electronic signature.
- Identification of the material removed and its location before removal.
- A statement, under penalty of perjury, that you have a good-faith belief the material was removed by mistake or misidentification.
- Your full name, mailing address, email, and phone number, and a statement that you consent to the jurisdiction of the courts of Ontario, Canada (and, if you reside outside Canada, that you will accept service of process from the person who provided the original notice or their agent).
If we receive a valid counter-notice we may, at our discretion, restore the removed material in 10 to 14 business days unless the original notifier provides us evidence of a court action seeking a restraining order.
4. Repeat infringers
We terminate the accounts of users we determine to be repeat infringers. A user who accumulates multiple valid takedown notices, or who is found to be uploading infringing material as a pattern of behaviour, will lose access to the Service and have any pending payouts held pending review.
5. Misuse
Submitting a knowingly false takedown notice is itself a violation of law. We reserve the right to forward materially inaccurate or bad-faith notices to the affected user and to seek recovery of costs incurred as a result.
6. Other concerns
For trademark complaints, publicity-rights complaints, or anything that is not a copyright takedown under the DMCA, please email legal@wavekey.co with the details.