Refund Policy

You may cancel your subscription at any time from your account page. Cancellation takes effect at the end of the current billing period — your subscriber features stay active until then, and no further charges are made.

Refunds for the current period are at our discretion. We'll generally refund a recent monthly charge if you cancel within 7 days of renewal and have not made any marketplace sales or downloaded more than 10 paid samples in that period. Email support@wavekey.co with your account email and we'll review.

If we change subscription pricing, the new price applies only to the next billing cycle after the announcement period. You can cancel before then to avoid the new price.

Marketplace packs are digital goods. Because the buyer can download and keep the audio immediately after purchase, sales are generally final.

We will, however, issue a refund in the following cases:

• Technical failure. The download is corrupted, missing files, or otherwise broken in a way we cannot fix within a reasonable time.
• Unauthorised charge. The transaction was made with your payment method without your permission. We will refund and forward details to Stripe for fraud review.
• Confirmed infringement. The seller did not have the right to license the content (confirmed via a DMCA takedown). We refund the buyer and claw back the seller's share.
• Materially mis-described pack. The pack's actual contents diverge significantly from the listing (wrong genre tag is not enough; missing 80% of advertised files is).

Refunds are credited back to the original payment method within 5–10 business days via Stripe. For purchases above $50 USD we may require the buyer to first contact the seller and try to resolve the issue directly.

Email support@wavekey.co from the address on your Wavekey account. Include:

• The order or transaction ID (visible on the receipt email from Stripe).
• The reason for the refund.
• Any supporting screenshots, error messages, or download manifests.

We respond within 3 business days. Final decisions usually take 1–2 weeks if the case requires investigation, longer if it involves a DMCA dispute.

If you dispute a Wavekey charge with your card issuer instead of contacting us, your account is suspended until the dispute is resolved. Bad-faith chargebacks (i.e. on completed downloads where the goods were delivered correctly) can result in permanent account termination and may be referred to collections.

Marketplace sellers acknowledge that when a refund is issued to a buyer for any of the reasons in Section 2, the corresponding payout is reversed from the seller's account. If the payout has already been transferred, the seller is responsible for repaying the amount.

Stripe processing fees are not returned by Stripe on most refunds. The seller bears that loss unless Wavekey, at our discretion, agrees to cover it (typically when the refund is due to our own technical failure).